Actiontec Q1000 CenturyLink Modem with QAQ002 Firmware

The following documents are for CenturyLink High-Speed Internet®, CenturyLink High-Speed Internet® with Office Plus (also known as qwestoffice.net) or Qwest.net® customers:

• Setup Guides in
  English and Spanish: Ethernet/Wireless Setup
• Quick Setup: - Basic or Single Static IP, Block of static IPs or Block of static IPs with VIP Mode
• How to Change PPP Mode on your modem

*NOTE: If you have an ISP other than what is listed above, please contact your ISP directly for support. If you are unsure how to contact your ISP, you can look them up using the Internet Service Provider List.

CenturyLink strongly recommends protecting your wireless network with a form of wireless encryption. WPA (Wi-Fi Protected Access) is the preferred form of wireless security. If your wireless equipment is not WPA compatible, CenturyLink recommends the use of WEP (Wired Equivalent Privacy) security.

• Step-by-step Tutorial on Setting up Wireless
• Step-by-step Tutorial on Troubleshooting Wireless
• WEP - Custom Key
• WPA - Default Key or Custom Key
• WPS - Setup or how it works
• SSID - Change the name or Disable Broadcast or Setup Multiple SSID's
• Setup Wireless MAC Authentication*

*These functions are not supported by CenturyLink High-Speed Internet Technical Support and should only be used by advanced network administrators.

• Configuring DMZ* or NAT
• Check the Modem Status or Firmware Version
• Port Forwarding* ports 21 (ftp)* or 80 (http)*
• Configuring Remote Access or Admin Password
• Configuring the Firewall or Stealth Mode* in the Firewall
• Setting up Bridging (RFC1483)
• Modifying the LAN IP or DHCP server
• Setup Dynamic DNS*, DNS Host Mapping* or a DHCP Reservation*
• Blocking Services* or Websites*
• Resetting the Modem to Factory Defaults

*These functions are not supported by CenturyLink High-Speed Internet Technical Support and should only be used by advanced network administrators.

• Setup IPv6 6RD
• Configure IPv6 Firewall
• Viewing an IPv6 IP Address

• Use the Device Table* to manage devices connected to your modem
• Run a Ping Test* from your modem
• Use the Traceroute Utility* in your modem

*These functions are not supported by CenturyLink High-Speed Internet Technical Support and should only be used by advanced network administrators.

Firmware - Go to the Modem Firmware page to check for a the latest release.
Drivers - There are no Drivers available for this modem.

Q: Can I connect multiple wired (Ethernet) connections to my modem?

A: Yes, this modem has a 4 ethernet ports on the back.

Q: Does my modem act as a firewall?

A: This modem provides security using a Firewall and Network Address Translations (NAT), which acts as a barrier between your network and the Internet. Learn more about the on-board firewall here.

Q: Which Virtual Private Networking (VPN) protocols are supported?

A: This modem supports pass-through for IPSec, PPTP and L2TP.

Q: When would I use WEP wireless security?

A: You would use WEP for wireless security when you have an older wireless adapter that is not WPA capable. If your wireless adapter is not WPA capable, check the manufacturer's website for updated firmware. Despite the flaws in WEP, it does provide some security, particularly when compared to no security at all.

Q: What can interfere with my modems wireless signal?

A: The physical environment can have varying effects on signal strength and the quality of your wireless modem. The more dense the object the greater the interference(e.g., a concrete wall causes more interference than a plaster wall). Concrete or metal reinforced structures cause a higher degree of signal loss than wood, plaster, or glass construction. Devices that give off EMI (Electro-Magnetic Interference) can also adversely affect your signal strength. This includes things like garage door openers, microwaves, cordless phones, and wireless baby monitors.